Refund policy – Newwell Studio

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your service to raise compliant or to request a repeat.

To be eligible for a refund, Newwell Studio senior management need to make sure that we failed to deliver as stated in your technical rider/enquiry. You’ll also need the receipt or proof of purchase.

To start a refund enquiry, you can contact us at


Damages and issues
Please inspect your order upon reception and contact us immediately if the deliverables are not to your satisfaction, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on services on promotion or gift cards.

We will notify you once we’ve inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.